Kingston Upon Thames

Went to view a house with these estate agents,really friendly and communicated so well via email, and they are really respectful and I enjoyed viewing with them, sadly the property wasn't for us but I would recommend viewing through these guys based on thier customer service alone.

love the food and atmosphere

Amira was our letting agent for the past 2 years. What an amazing team Cocoon Estate Agents are. Amira we can't thank you enough for all your help during our tenancy. Bespoke, friendly and assertive! We would highly recommend renting through Cocoon.

I sold my flat through Cocoon in April 2021. I paid for a listing only service and so had to take my own photos, write a description etc and Cocoon forwarded me the enquiries from Rightmove. Ed and Courtney were easy to deal with and I ended up instructing them for their sales chasing service to help my sale go through. If you are expecting a full estate agency service for £99 then you will be disappointed - these guys do exactly as they promise and no more. If you want a fair and professional service just to get your listing up on the property portals then this agent is perfect. Easy to get hold of and transparent. I think they do offer more proactive and hands-on services if that is what you are after, I am only commenting on their cheap Rightmove listing only service and their sales chasing service - both of which were exactly as described.

The issue with working with an agent who is based outside of the area you are buying in, is they don't have local knowledge and therefore can inaccurately value property. The combination of buying a property which was over valued by £150K, being consistency chased for updates, without receiving useful insight, solutions or advice made this a painful experience. I wouldn't rush back to buy through them again.

I changed to Cocoon recently and the team where professional and gave expert advice. Their approach and dedication during a difficult year was outstanding. I absolutely recommend Cocoon. TOP WORK!

I had previously been renting my house with a large well known high street brand but I wanted to change to a smaller independent team of dedicated professionals, and I was recommended to Cocoon by an old friend. I have found the team to be excellent and I know they are experts and I appreciate their approach and their advice and patience. Recently, and during one of the most turbulent times in History for many industries, Cortni helped me to find really nice tenants very quickly and it was a pleasure to work with her. I now want Cortni to work with all our rental properties and I would be happy to recommend Cocoon to friends and family.

I've used Cocoon Estate Agents for over four years now for a buy to let property. New to being a landlord, I've found them incredibly helpful and reassuring, advising me on all matters and queries. They are a small team so you get a personal service and they recently found me a new tenant at a particularly difficult time within a month of the previous tenant moving out. I recommend them without reservation.